Frequently Asked Questions
Everything you need to know about shopping with Patrick James
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached. Please use our online portal to generate a return shipping label.
How do I determine the correct size for me?
Each product page features a detailed size guide. We recommend comparing your measurements against our charts or contacting our style consultants for personalized fit advice.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and duties are calculated at checkout based on the destination.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact customer service within one hour of placing your order.
Are your products covered by a quality guarantee?
Yes, Patrick James stands behind the craftsmanship of every garment. If you experience a manufacturing defect, please reach out to us for a repair, replacement, or refund.